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Overview

An Action Type is a group of pre-set options that configure an Action Edition according to a specific pattern. There are three categories of Action Types based on their complexity:

Once an Action Type is applied, its options may be edited freely.

Important:When the Action Type is changed, all existing Action Steps and their content is deleted and re-created using the different configuration.

Simple Steps

The Simple-Step Action Types supplied with the eCampaigning Tool are:

ePetition:An [Action Edition]? with a single Action Steps that has an unmodifiable message and no email sent to the target on completion. After submitting the Action Steps a participant is displayed with a Thank You Page.
eLetter:An [Action Edition]? with a single Action Steps that has a modifiable message and an email sent to the target on completion. After submitting the Action Steps a participant is displayed with a Thank You Page.
Email Subscription:
 An [Action Edition]? with a single Action Steps requiring only an Email address that sends a Thank You Email to a subscriber. The message is not displayed and the Thank You Email does not contain the message. After submitting the Action Steps a participant is displayed with a Thank You Page.

Multi-Steps

ePetition > Address:
 

An [Action Edition]? like a Simple ePetition except with two Action Steps and:

  • The second step prompts the participant for their address details
  • After submitting the Action Steps a participant is displayed with a Thank You Page
eLetter > Address:
 

An [Action Edition]? like a Simple eLetter except with two Action Steps and:

  • The second step prompts the participant for their address details
  • After submitting the second [Action Step]? a participant is displayed with a Thank You Page
Email Subscription > Personal Details:
 

An [Action Edition]? like a Simple Email Subscription with two Action Steps and:

  • The second [Action Step]? prompts the participant for their address details
  • After submitting the second [Action Step]? a participant is displayed with a Thank You Page

Smart-Steps

ePetition Optin/Address:
 

An [Action Edition]? like a Multi-Step ePetition and:

  • The second step re-prompts for the opt-in if a participant doesn't opt-in on the first Action Step
  • The second step re-prompts participant for their address details if a participant does opt-in on the first Action
  • After submitting the Action Steps a participant is displayed with a Thank You Page
eLetter Optin/Address:
 

An [Action Edition]? like a Multi-Step eLetter and:

  • The second step re-prompts for the opt-in if a participant doesn't opt-in on the first Action Step
  • The second step re-prompts participant for their address details if a participant does opt-in on the first
  • After submitting the second [Action Step]? a participant is displayed with a Thank You Page

In Depth

In practice, each of these types is exactly the same but is just configured differently. the differentiation between simple, multi and smart steps is just a naming convention to differentiate different basic, intermediate and advanced configurations. An Action Type configuration can specify the following settings:

  • Action Edition: message modifiability and inclusion of message in the Thank You Email
  • Action Step:
    • Number of action steps
    • Titles
    • Layout
    • Validators
    • Tasks
    • Submit button label
    • Custom validator
    • Custom task
  • Layout Element:
    • Field Blocks and HTML Blocks each Layout Element contains
    • Order these Field Blocks and HTML Blocks occur in
    • Data source field or Custom data accessor a Field Block refers to
    • Contents of an HTML Block
    • Display Condition of each Field Block and HTML Block

The naming convention is that:

  • Action Types with one Action Steps (plus a Thank You Page) are 'Simple' and don't require an Editor going into the Action Steps to set-up an action
  • Action Types with more than one Action Steps but without Conditional Blocks are 'Multi-Step' and require an Editor going into the Action Steps to configure an action
  • Action Types with more than one Action Steps and with Conditional Blocks are 'Smart-Step' and require an Editor going into the Action Steps to configure an action, including for the different conditions in each Action Step

Furthermore, each additional [Action Step]? an Action Type has is named after an '>' symbol to indicate the process. For conditions, the different conditions are split with a '/' with the conditions to the left the higher priority one (e.g. Optin/Address means prompt for an opt-in if it isn't supplied otherwise ask for the Address if it is supplied)




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